Category Archives: imperial

Job Title: Vehicle Expediter
Branch/Department: Intergrated Services
Company: Resolve
Job Type Classification: Permanent
Location - Town / City: Samrand
Location - Province/Area: Gauteng

Position Overview: RESPONSIBILITIES: (including but not limited to)
- Ensuring optimal execution of the daily route plan through live / integrated vehicle tracking for all site vehicles against PLATO plan:
- Addressing of all variances against plan with drivers and customers & escalation where appropriate to driver debrief
- Constantly liaise with customers to optimise delivery schedules and lower the secondary distribution cost base through the reduction of turnaround time at the customer back door
- Measure on time delivery and turnaround time and reporting of deviations at a customer level on a daily, weekly and monthly basis
- Ensure that vehicle security procedures are followed
- Ensure that all returns / failed deliveries are communicated and that a unique reference # is issued to the driver to be presented at point of debrief
- RD report for planner on a daily basis to be submitted prior to routing session so that returns can be optimally included into the next day’s plan – accuracy of RD report is a key KPA
- Ensure route compliance by route on a daily basis including immediate notification where appropriate, ensure that the following events are dealt with as governed by tracking procedure
- Off route stops – resulting in increased customer deliveries per day and fewer routes (driver contracted & to be included in debrief report)
- Off route travel – resulting in reduced vehicle KMs per trip (driver to be contacted and to be included in debrief report)
- Customer delays – resulting in increased customer deliveries per day & fewer routes (Customer & Driver to be contacted & to be included in customer delay report)
- Out of sequence deliveries – to be included in the daily debrief report
- Ensure driver behaviour is monitored controlled and improved by the management of the following key driver events (to be escalated to UT)
- Ensure that the tracking system is accurately maintained so as to enable management of planned vs. actual routes through the:
- Optimisation of customer locations enabling >96% customer hit rate
- Ensure that all vehicles routed are tracked (all non-tracked vehicles to be explained on a daily basis)

Specific Role Responsibilities:

Qualifications and Experience:
MINIMUM REQUIREMENTS:
- At least 2 years similar controlling or industry related experience
- Grade 12 or equivalent, Fluency in Zulu & Sotho (Advantageous), admin experience also an advantage
- Candidates need to be familiar with MS Office and have a working knowledge of MS Excel
- Resilient and enthusiastic (job requires continuous activity)
o Ability to resolve problems, communicate clearly & have good interpersonal skills. Communication with drivers and customers is the crux of the job
o People must be self-motivated and self-managed
o Will be part of a diverse team so the ability to get on with a wide range of individuals is a key requisite
o Willing to work shifts and extended hours upon short notice

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Warehouse Manager
Branch/Department: Warehouse
Company: IMPERIAL Cargo Solutions
Job Type Classification: Permanent
Location - Town / City: Alberton
Location - Province/Area: Gauteng

Position Overview: Assist in planning, organize, lead and control warehouse assets and staff. To manage revenue and costs in terms of business unit objectives and budgets. To achieve maximum customer satisfaction through customer care and efficient operations. To effectively lead, motivate, delegate and build relationships with staff to ensure that operational and financial objectives and requirements are met

Specific Role Responsibilities:
Total management of Warehouses
Constant business improvement
Managing a staff compliment of +/-70
Inventory Management
Daily and monthly reports to senior management
Handle customer returns and queries
Co-ordinate standby duties over weekends and public holidays
Sound knowledge of SHERQ

Qualifications and Experience:
Warehousing Diploma
A minimum of 3 years experience in a similar warehousing position
Industry and business insight
Strong communication principals
Problem solving techniques
Good HR/IR abilities
Computer literate with sound knowledge of SAP

Skills and Personal Attributes:

Sound financial reporting skills
Strong sense of responsibility
Self motivated
Willingness to work long hours.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Technician - Cargo/Mercurius (Position of interest)
Branch/Department: Cargo/Mercurius
Company: Cargo/Mercurius
Job Type Classification: Permanent
Location - Town / City: Various Dealerships Across South Africa
Location - Province/Area: Gauteng

Position Overview: JOB OVERVIEW:
To accurately, skilfully and efficiently undertake the repair and servicing of Vehicles, whilst detecting and diagnosing any additional faults for further repair ensuring all work is completed safely and to the customer’s complete satisfaction.

The successful candidate will have a strong technical background, preferably with “Qualified Technician Status”, although manufacturer specific training will be provided. Strong administration skills and a customer facing aptitude are essential. Applicants must have a flexible approach to work and a full understanding of customer satisfaction.

Specific Role Responsibilities:
ESSENTIAL JOB FUNCTIONS:
- To perform all work assigned quickly, economically and to Company and Manufacturer’s standards.
- To ensure productivity and efficiency targets are met at all times.
- To advise the line manager if additional work is required on a vehicle and seek his/her assistance and authority in the rectification of faults.
- To supervise and assist with the training of any apprentice when requested by Service Advisor and/or Manager.
- To maintain a high level of competence for the work to be undertaken by undergoing on-site training, attending courses at suppliers and manufacturer’s and reading technical bulletins as required.
- To discuss with customers, problems with the vehicle as and when requested.
- To ensure company image of professionalism and quality of service is maintained when dealing with customers.
- To operate equipment and carry out all duties in a safe manner.
- To maintain equipment, protective clothing and work areas in a clean, tidy and safe condition.
- To assist management with the introduction of new methods of work designed to improve efficiency.
- To carry out other duties as and when required.

Qualifications and Experience:
QUALIFICATIONS:
- Grade 12 or equivalent with Maths and Science.
- Valid driver’s license.

Experience:
- Four years motor trade experience.
- Relevant Mercedes Benz experience will be an advantage.

Skills and Personal Attributes:

KNOWLEDGE AND SKILLS:
- An excellent knowledge of motor vehicle technology.
- Diagnostic skills will be an advantage.
- Excellent practical skills.
- Good problem solving skills to find faults.
- Ability to work quickly and pay attention to detail.
- Ability to work without supervision.
- Good verbal communication skills.
- Ability to follow written instructions.
- Awareness of health and safety regulations.
- Computer literacy.
- Good administrative skills.
- Ability to work under pressure.
- Team player.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Technician (Motor Mechanic) - Lindsay Saker (Position of Interest)
Branch/Department: Service Department
Company: Lindsay Saker
Job Type Classification: Permanent
Location - Town / City: Various Dealerships
Location - Province/Area: Gauteng

Position Overview: JOB OVERVIEW:
To service, diagnose and repair vehicles according to prescribed standards of the Company to satisfy customers service as well as Company’s needs and expectations. Fault finding on vehicle problems.

Specific Role Responsibilities:
MAIN PURPOSE OF JOB:
- To provide a technical and diagnostic service within the service department.
- To advise mechanics on methods of accomplishing repairs where necessary.
- To utilise modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings.
- To discuss service details with customer as required.
- To accomplish servicing of electronic equipment as required.

Qualifications and Experience:

Experience:
- VW/Audi Experience - One year after qualified.

QUALIFICATIONS:
- Matric.
- N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system.
- Drivers license.

Skills and Personal Attributes:

SKILLS:
- Mechanical insight.
- Diagnostic skills will be an advantage.
- Technical ability.
- Problem solving.
- Mental alertness.
- Team player.
- Information search.
- Interpersonal competence.
- Customer management.
- Communication skills.
- Decision making and action orientated.
- Good fix right first time track record.
- VW and AUDI product training.
- Computer literate.
- Accurate job card presentation.
- Favourable assessment
- No criminal record or registered for ITC

PLEASE NOTE:
- Preference will be given to Employment Equity candidates, in line with Imperial’s transformation objectives.
- No lateral transfers allowed.
- Applications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications. A written letter of recommendation and reference from your current superior should be attached to the application.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Telesales Consultant
Branch/Department: Edenvale
Company: Regent Insurance
Job Type Classification: Permanent
Location - Town / City: Edenvale
Location - Province/Area: Gauteng

Position Overview: Regent Insurance Company is seeking Telesales Agents to work as Insurance Advisors in the Contact Centre.

Specific Role Responsibilities:
- Sell short term insurance products, using sales skills, where solid insurance, technical and product knowledge is required, with people outside of the Organisation, representing the Organisation to customers, brokers and other external sources.
- Achievement of daily, weekly and monthly sales targets and company performance standards.
- Establish and maintain key stakeholder relationships.
- Maintain and update records of business sold and adhere to company specified administration procedures and policies.
- Adhere to all compliance and legislative requirements as stipulated, documented and requested by organisational management and relevant legislation.

Qualifications and Experience:
- Grade 12/FETC certificate/NQF Level 4 equivalent skills programme of which 1 must be Mathematics or Maths Literacy or Accounting.
- Clear Credit background.
- Clear Criminal Check.
- Computer Software Operations Experience and Windows literacy.
- Fais.
- RE1.

Skills and Personal Attributes:
- Professional telephone etiquette.
- Good influencing and negotiation skills.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Test Lead
Branch/Department: Integrated Services
Company: Resolve
Job Type Classification: Permanent
Location - Town / City: Samrand
Location - Province/Area: Gauteng

Position Overview: Market leader in Technology (development & integration) offers an exciting opportunity for a Test Lead to join the development team.

The Test Lead will be responsible for the following:

- Understand the testing effort by analysing the requirements of project
- Estimate and obtain management support for the time, resources and budget required to perform the testing
- Organize the testing kick-off meeting
- Define the test Strategy
- Build a testing team of professionals with appropriate skills, attitudes and motivation
- Identify Training requirements and forward it to the Test Manager (Technical and Soft skills)
- Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan
- Arrange the Hardware and software requirement for the Test Setup
- Assign task to all Testing Team members and ensure that all of them have sufficient work in the project
- Ensure content and structure of all Testing documents / artefacts is documented and maintained
- Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization and Test Manager
- Check / Review the Test Cases and Test results
- Keep track of the new requirements / change in requirements of the Project and ensure Test Cases are updated accordingly
- Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Test Manager
- Organize the status meetings and send the Test status updates (Daily, Weekly etc.) to the Client
- Attend the regular client call and discuss the test status with the client
- Communication with the Client (If required)
- Act as the single point of contact between Development and Testers
- Track and prepare the report of testing activities like test results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
- Review various results and reports prepared by senior test analysts.

Specific Role Responsibilities:
- Ensure the timely delivery of different testing milestones
- Prepares / updates the metrics dashboard at the end of a phase or at the completion of project
- Coordinate lessons learnt sessions at completion of project

Qualifications and Experience:
Qualifications:

- Whilst a degree is not a requirement, the following degrees will be advantageous; BEng Industrial & Systems Engineering or Electrical/Electronic Engineering or B.Com Informatics (honours), BSc Computer Science, BSc IT. Oracle (and/or Microsoft) Certifications would be a plus.
- ISTQB/ISEB Testing Certification
- ISTQB Advanced Certification
Microsoft SQL Certification would be an advantage

Experience:

- 2-5 Years' relevant working experience with 2 years as a Test Lead
SQL experience

Skills and Personal Attributes:

Skills:

- Thorough knowledge of the principles of functional and non-functional testing
- Understanding of Software Development Lifecycle
- Understanding of Test Case Lifecycle
- Passion for software testing
- Enthusiasm for team work
- Track record of innovation in testing
- Enthusiasm for continuous learning and improvement
- Understanding of defect management
- Understanding of decision logic tables
- Good understanding of testing methodology
Knowledge of test tools an advantage

Personal Attributes:

- Strong communication skills both verbal and written
- Ability to work in a team
- Strong leadership and people skills
- Mentor and coach test team members
- Analytical ability and logical thinker
- Attention to detail
- Positive attitude
- Problem solving skills
- Strong level of assertiveness
- Self-driven, take initiative and ability to work independently (unsupervised)
- Innovative thinking
- Proficiency in documentation - provide test plans, written test progress, test results and test reports, client feedback and clear instructions to test team members
- Time management skills to manage own time and assist with managing junior test analysts' time to meet deadlines
- Take ownership of assigned responsibilities
- Ability to work in stressful and dynamic environment.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Systems Support
Branch/Department: Intergrated Services
Company: Resolve
Job Type Classification: Permanent
Location - Town / City: Samrand
Location - Province/Area: Gauteng

Position Overview: - Accountable for Linux, Windows and Network systems infrastructure;
- Setup , maintain and support virtual environment on Microsoft Hyper-V hypervisor;
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements;
- Develop and maintain installation and configuration procedures;
- Research and recommend innovative, and where possible automated approaches for system administration tasks;
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups;
- Perform regular security monitoring to identify any possible intrusions;
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary;
- Perform regular file archival and purge as necessary;
- Create, change, and delete user accounts per request;
- Provide 2nd and 3dr line support per request from various BU’s;
- Investigate and troubleshoot all system related issues;
- Repair and recover from hardware or software failures;
- Coordinate and communicate with impacted BU’s;
- Call management as assigned by help desk;
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities;
- Configure / add new services as necessary;
- Upgrade and configure system software that supports applications;
- Maintain operational, configuration, or other procedures;
- Perform periodic performance reporting for support capacity planning;
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required; Configure CPU, memory, and disk partitions as required;
- Maintain computer room and environmental conditions;
- Monitor and maintain firewall;
- Setup and Support of Exchange Server;
- Accept and act on support issues raised by Help Desk System;
- Setup and Support of VOIP PBX system;
- Ensure the uptime of LAN and WAN connections;
- Setup and Administer Virtual Systems environment;
- Setup and Administration SAN and NAS Environment;
- Monitoring of Wireless network;
- Monitor and administer Anti-Virus;
- Liaise with Hardware, Software and Service Providers with regards to support issues;
- Liaise with ISP and Telkom with regards to stability of WAN connections

Specific Role Responsibilities:
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related network infrastructure;
- Participates in technical research and development to enable continuing innovation with regards to IT infrastructure;
- Ensures that system hardware, hypervisor environment/s, operating systems, software systems, company Networks and related procedures adhere to organizational values, enabling the business;
- Assist business units (BU) with technical issues during the Initiation and Planning phases of Projects.
- Assist BU’s with definition of needs, benefits, and technical strategy; research & development within the project environment ;
- Supply Resolve with technical analysis and design;
- Support of operations staff in executing, testing and rolling-out solutions.
- Research and development to ensure continual innovation

Qualifications and Experience:
Four to six years system administration experience in the following areas:

- Systems Administration/System Engineer certification in Unix and/or Microsoft
- Setup and support of Windows Server Operating systems;
- Setup and Support of Windows Desktop Operating systems;
- Setup and Support of Linux operating systems;
- Corporate Networks LAN and WAN;
- Ms exchange

Skills and Personal Attributes:

Operating Knowledge of:

- Hypervisor or virtual machine monitor environments
- (XEN, KVM, VM Ware or Microsoft Hyper-V)
- Firewalls;
- Network routing protocols;
- Backup software;
- Lan and Wan management Systems;
- Server and PC hardware;
- System security;
- Help Desk systems;
- VOIP systems; and
- Systems Management Software.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Team Leader
Branch/Department: Operations
Company: Regent Insurance
Job Type Classification: Permanent
Location - Town / City: Edenvale
Location - Province/Area: Gauteng

Position Overview:

Specific Role Responsibilities:
- Achieve KPIs and maintain SLA’s
- Ensure accurate and timely submission of billing files/schedules
- People management – manage the team within the Premium Admin area including performance management
- Manage the credit control function and billings function
- Prepare and ensure all billing files are processed timely according to frequency/schedule
- Compile meaningful reports of team performance and trend analysis at agreed frequency – age analysis, debtor reports, credit balance, premium escalations, lapse, ntu and cancellation per collection method
- Reconciliation of billing files against premium received –ensure no variance
- Follow up on debtors – 3rd party relationship; review current debtor process – letters and sms
- Manage the unallocated cash process and maintain no transactions over 30 days
- Develop in-depth understanding of value chain within the company and each interaction with our clients/payrolls
- Identify and suggest best practices and challenge status quo – process and reporting
- Consult with sales business units and other key role players that influence collection of premiums
- Monitor and resolve issues identified within service level agreements – client complaints, 3rd party
- Inform management on client feedback relating to the product, client concern – service or other
- Analyse performance of team and collection per product
- Ensure that the team adheres to the code of conduct and subscribes to the company’s disciplinary code of conduct
- Identify training needs of the team - coaching
- Adopt the PLOC principle – Planning, Leading, Organising and Control

Qualifications and Experience:
Education Requirements:
- Matric
- NQF level 6 qualification or higher – risk management qualification advantageous
- Regulatory Examination (RE1)
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Experience Requirements:
- Five (5) years’ experience within credit control/billings environment
- Experience within the financial services industry - Life Insurance
- Knowledge of ASISA code of conduct, Long Term Insurance Act
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Skills and Personal Attributes:

- Strong knowledge of Debit order - Naedo and Stop Orders – Salary deductions
- People management
- Negotiation
- Leadership skills
- Data and process analysis
- Report writing
- Relationship management
- Planning and organising
- Analytical (strategic) thinking
- Communication skills (verbal and written)

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!

Job Title: Service Advisors - Imperial Toyota
Branch/Department: Service Department
Company: Imperial Toyota
Job Type Classification: Permanent
Location - Town / City: Various Dealerships
Location - Province/Area: Gauteng

Position Overview: POSITION OVERVIEW:
To control and coordinate a team of personnel within a workshop, maintain good customer relations & maximize sales.

Specific Role Responsibilities:
SPECIFIC ROLE RESPONSIBILITIES:
1. ASSET CONTROL:
- Ensure workshop opening and closing daily and timeously.
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe.
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
- Ensure that the yard is locked at the end of business.

2. WORK IN PROGRESS:
- Ensure job cards are signed off by Technicians and Service Advisors.
- Assist and advise Technicians on quotes in a timeous manner.
- Assist Controller.
- Assist Foreman.
- Assist Manager.
- Follow up on parts ordered to workshop.

3. CUSTOMER SATISFACTION:
- Book in vehicles.
- Assist Reception.
- Ensure that all vehicles with specific complaints are test driven with either a Forman or a Qualify Controller before the client leaves the dealership.
- Ensure that all vehicles are test driven.
- Record and report comebacks.
- Ensure parts are ordered according to the parts ordering system.

4. SALES:
- Sell accessories and additional work.
- Prepare quotations to be authorized.
- Follow-up on sales not made.

5. HOUSEKEEPING AND SAFETY:
- Ensure that the workshop area is kept clean at all times.
- Ensure that Technicians are properly attired as per Toyota standards.
- Ensure the promotion and adherence to safety standards.
- Ensure the proper tools are used for the required job.

6. GENERAL:
- Perform any reasonable duties from time to time.

Qualifications and Experience:
QUALIFICATIONS AND EXPERIENCE:
- Grade 12 or equivalent.
- Relevant degree or diploma preferred.
- Service Advisor experience – minimum two years required.
- Customer focus: Respond and deal effectively with customers.
- Team work: Must be able to work as part of a team. Must be able to work reliably and responsibly with internal and external colleagues.
- Must be Computer literate (MS Office, e-toyota).
- Analysis and logic; systematic and orderly planning; attention to detail.
- Experience and relevant knowledge in effective supplier control.

Skills and Personal Attributes:

SKILLS AND PERSONAL ATTRIBUTES:
- Customer Orientation.
- Communication Skills.
- Salesmanship.
- Judgement.

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!