Reference number: 03811
Directorate: Human Resource Services
SALARY: R819 126 – R964 902 per annum (all inclusive remuneration package)
REQUIREMENTS: Relevant 3 years’ degree / diploma or equivalent. Six (6) years collection experience and legal collection experience. Public sector experience and a minimum of three years management experience. Person Profile: Team worker, diversity focused, people and detail oriented, cost conscious, quality oriented, responsive and problem solving
DUTIES: Manage, develop and lead team, Ensure cohesive and effective team that achieves SLA. Control monthly expenditure in line with budget Ensure that budget should not be exceeded. Approve all expenditure as per delegated authority for the service unit. BAS reconciled to Debt Pack / vice versa. Ensure that all Debt admin systems are in line with accounting system. Approve the refund of overpayments received. Ensure refunds processed are correct. Manage the clearing of all debt related ledger accounts Achieve clearing of ledger accounts standard; allocate correct amounts to debt balances. Manage collections process and procedures. Achieve collections SLA requirements. Investigate and resolve all escalated queries. Attend departmental service meetings Respond to departmental service queries. Appraise Team Leaders and review Practitioners performance against set standards. Ensure that regular performance appraisals are completed. Implement a staff training and development plan. Provision of management reports. Manage relationships with Transunion ITC, Experian, Debt Pack, tracing agents and state attorneys.
ENQUIRIES: Portia Makotwane, Tel No: (011 689 8898)
APPLICATIONS: The Gauteng Department of Finance is guided by the principles of Employment equity; therefore all the appointments will be made in accordance with The Employment Equity target of the Department. Applicants must apply online at: www.gautengonline.gov.za or you can hand deliver your applications at 75 Fox Street, Imbumba House. Please do not post your applications.
CLOSING DATE: 30 May 2014
Click here to download a Z83 Application Form.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!