ICT Service Desk Administrator

Reference number: 195/2014

SALARY: R148 584–R175 023 per annum (Salary level 6) plus benefits

CENTRE: Pretoria

REQUIREMENTS: A 3 year tertiary qualification in Computer Science or Information Technology plus 1 year experience in the field of ICT Service Desk Administration OR a Senior Certificate plus 5 years’ experience in the field of ICT Service Desk Administration. Relevant IT knowledge and experience is essential. Good telephone etiquette practices, Good communication skills, Interpersonal skills and ICT Technical skills. Customer care or client liaison is essential.

DUTIES: The successful candidate will be responsible for the following ICT Service Desk related functions: logging and updating of users calls on the Helpdesk System; follow-up on calls with IT Supports Staff suppliers and Users; provide telephonic user support and Generate Helpdesk Reports; administer and control the movement of IT equipment; update IT Asset Database; liaise with SCM on the reception of all IT equipment from Basement Storeroom and coordinate the uploading of content and documents on the departmental Website and Intranet.

ENQUIRIES: Ms Basia Masiya, 012 312 0502

The Department of Performance Monitoring and Evaluation is an equal opportunity, affirmative action employer. It is our intention to promote representivity (race, gender and disability) in the Department through the filling of these posts.

APPLICATIONS: Applications must be sent to: The Department of Performance Monitoring and Evaluation, by mail to Private Bag X944, Pretoria, 0001 or hand delivered at Union Buildings, Main Entrance, Government Avenue, Pretoria. Website: www.thepresidency-dpme.gov.za

FOR ATTENTION: Ms W Oosthuizen

CLOSING DATE: 20 June 2014@ 16h30

NOTE: The relevant reference number must be quoted on all applications. The successful candidate will have to sign an annual performance agreement and will be required to undergo a security clearance. Applications must be submitted on form Z.83 accompanied by copies of qualification(s), Identity Document (certified in the past 12 months.) Proof of citizenship if not RSA citizen, and a comprehensive CV specifying all experience indicating the respective dates (MM / YY) as well as indicating three reference persons with the following information: name and contact numbers and an indication of the capacity in which the reference is known to the candidate. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards.

Note: Failure to submit the above information will result in the application not being considered. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Reference checks will be done during the selection process. Note that correspondence will only be conducted with the short-listed candidates. If you have not been contacted within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful.

Shortlisted candidates must be available for interviews at a date and time determined by DPME. Applicants must note that pre-employment checks will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include security clearance, security vetting, qualification verification and criminal records. For salary levels 11 to 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA.

Click here to download a Z83 Application Form.

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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