ICT Service Desk

Reference number: POST 19/58

(Branch: Transport Information Systems)

(Chief Directorate: ICT Architecture and Operations)

(Directorate: ICT Infrastructure)

(Sub-Directorate: LAN & Desktop Support)

SALARY: All salary inclusive package R 227 802 per annum

CENTRE: Pretoria

REQUIREMENTS: Appropriate three years Bachelor Degree / National Diploma in Information & Communications Technology with a minimum of two years’ experience. The following will serve as a recommendation: HEAT Call Logging system or ITIL foundation certificate, Hardware and software support (A+), Network support (N+). Knowledge of Windows OS &. Microsoft Office Suites (Word, Excel, Access and PowerPoint) - Installation and Support. Knowledge of Other relevant software packages such as Crystal Reports. Hardware- Installation and support. Latest trend in IT.

DUTIES: The incumbent will be responsible to: Provide technical and calls administrative support to Senior IT Technologists. Provide first level support. Manage all incoming enquiries for ICT. Update new software when required and troubleshoot when faulty. Manage IT hardware repairs process and advice on repairs of faulty equipment or refer to service organisation. Liaise with user and work groups on their need, questions, requests and problems with regard to network services. Provide advice on new technology. Investigate current computers and software and compare with new trends. Update GroupWise software. Perform IT advisory role to procurement process. Manage the ICT helpdesk. Log the calls to the HEAT system and classify the call. Ensure that contractors deliver service correctly.

ENQUIRIES: Mr. Eugene Manyaka, Tel: (012) 309 3704

Department of Transport is an equal opportunity, affirmative action employer with clear employment equity targets. Women and people with disabilities are encouraged to apply.

APPLICATIONS: Department of Transport, Private Bag X193, Pretoria, 0001 of hand deliver at the Forum Building, Cnr Struben and Bosman Street, Pretoria for attention Recruitment Unit, Room 4042. Employees are reminded to quote the relevant reference numbers / post number when applying for these posts.

CLOSING DATE: 30 May 2014

NOTE: Applications must be accompanied by form Z83, obtainable from any Public Service Department, (or obtainable at www.gov.za) and a recent updated comprehensive CV (previous experience must be comprehensively detailed, i.e. positions held and dates), as well as certified copies of all qualifications and ID document. Failure to submit the requested documents / information will result in your application not being considered. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA). The Department reserves the right not to fill the posts. The successful candidates must be willing to sign an oath of secrecy with the Department.

Applicants will be expected to be available for selection interviews and assessments at a time, date and place as determined by the Department. All appointments are subject to the verification of educational qualifications, previous experience, citizenship, reference checks and security vetting. Please note: Correspondence will only be entered into with short-listed candidates.

Click here to download a Z83 Application Form.

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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