Job Title: Diagnostic Motor Vehicle Technician (Motor Mechanic) - Lindsay Saker (Position of Interest)
Branch/Department: Service Department
Company: Lindsay Saker
Job Type Classification: Permanent
Location - Town / City: Various Dealerships
Location - Province/Area: Gauteng
Position Overview: POSITION OVERVIEW:
Review the quality of completed work and the correct completion of accompanying documentation. Road testing of vehicles, driving up the quality of work.
Specific Role Responsibilities:
KEY PERFORMANCE AREAS:
- Inspect completed work: Verify the repair instructions on the job card, confirm the repair report on the back of the job card, test drive where necessary.
- Confirm administration is complete: All service books must be inspected and stamped, job cards must be correctly completed, the repair instructions and repair reports must comply with OEM standards.
- System updates: Report on systems software version if incorrect.
- Quality reports: Report deviations from correct standards, staff not working to correct standards must be addressed by management.
- Spot checks: Randomly check five cars daily on the following standard items:
> Fluid levels..
> Oil levels.
> Torque wheels.
> Tyre pressures.
> Spare wheel.
- Ghost audits: Install 2 faults once a week in ghost cars.1 car per week to be rigged to test the accuracy of technicians.
Qualifications and Experience:
- Grade 12 and Artisan qualification (NQF5 with red seal trade test).
- N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system.
- Drivers license.
- Diagnostic Technician - certificate by VW/AUDI.
- 5 year in a Motor vehicle service department – Preferably VW.
PREFERRED EXPERIENTIAL/TRAINING BACKGROUND:
- 3 Years as a qualified artisan, previous experience in VW quality control.
- Completion of VW / Audi diagnostic technician training as set out below:
> Audi Diagnostic Technician:
- Foundations 1: Audi Brand & Product, Passenger protection, airbag & belt tensioners, ELSAPro (IT006B).
- Electric Basics 1: ODIS Training (TT002 updated with ODIS), Application of DSO and guided fault-finding using VAS, Basic principles of vehicle electric systems.
- Electric Basics 2: Basic principles of DATABUS systems, Diagnosis of DATABUS systems.
- ODIS: ODIS Training.
- Initial Assessment: Initial Diagnostic assessment.
- Diagnostics 1: Customer communication, Diagnostics 1.
- Diagnostics 2: Diagnostics 2.
- Diagnostic Assessment: Final assessment.
> Volkswagen Diagnostic Technician:
- Foundations 1: ELSA WIN/PRO (New course only IT006B), Systems in the service core process, My contribution to service quality, This is Volkswagen Occupant Safety.
- Electric Basics 1: VAS 505X / ODIS, Fundamentals of Electrics, Systematic fault-finding in Electrical systems.
- Electric Basics 2: Energy supply and starting systems, Input and output signals of control units, Can Networking.
- ODIS: ODIS Training.
- Communication: Communication in the customer dialogue (Optional).
- Diagnostic training: Diagnostic technology.
- Diagnostic Assessment: Diagnostic final assessment.
Skills and Personal Attributes:
SKILLS AND PERSONAL ATTRIBUTES:
- Computer literacy and administration skills.
- Perfectionist, should be obsessed with the quality standard of work completed and not merely go through the motions.
- Auditing, should develop best practice auditing techniques and improve recording and evaluation systems to highlight trends.
- Technical skills, this will help in evaluating the quality of work completed and identifying if the customers faults have been repaired.
- Leadership, quality control should be a team effort and leadership is required to raise the standard within the team whilst objectively addressing non compliance.
- Problem solving.
- Decision making.
- Interpersonal skills.
- Business acumen.
- Response to pressure.
Applications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications. A written letter of recommendation and reference from your current superior should be attached to the application.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!