Job Title: Operations Controller
Branch/Department: Intergrated Services
Company: IMPERIAL Distribution
Job Type Classification: Permanent
Location - Town / City: Boksburg
Location - Province/Area: Gauteng
Position Overview: The company has a permanent junior vacancy for an Operations Controller in the Managed Services division in Resolve, in Distribution, Warehousing & Freight (Distribution) industry based in Samrand.
Benefits: Pension Fund, Medical Aid & Life Cover
Specific Role Responsibilities:
Duel agent role to fulfill requirements for vehicle tracking and customer care
- Ensuring optimal execution of the daily route plan through live / integrated vehicle tracking for all site vehicles against PLATO plan
- Addressing of all variances against plan with drivers and customers & escalation where appropriate to driver debrief
- Constantly liaise with customers to optimize delivery schedules and lower the secondary distribution cost base through the reduction of turnaround time at the customer back door
- Measure on time delivery and turnaround time and reporting of deviations at a customer level on a daily basis
- Ensure route compliance by route on a daily basis including immediate notification where appropriate, ensure that the following events are dealt with as governed by tracking procedure
o Off route stops – resulting in increased customer deliveries per day and fewer routes (driver contracted & to be included in debrief report)
o Off route travel – resulting in reduced vehicle kms per trip (driver to be contacted and to be included in debrief report)
o Customer delays – resulting in increased customer deliveries per day & fewer routes (Customer & Driver to be contacted & to be included in customer delay report)
o Out of sequence deliveries – to be included in the daily debrief report
- Receiving calls from customers
- Escalating queries to relevant parties in order to resolve queries within specified time periods
- Working closely with the expediting department in order to resolve queries and assist with store delays
- Providing excellent valuable service to customers
- Following escalation guidelines in order to obtain necessary authorizations etc.
- Partaking in outbound projects to stores
- Reporting on any irate behavior from callers
- Achieving KPI targets as set out by management
Qualifications and Experience:
- Grade 12 or equivalent.
- Excellent communication skills.
- Candidates need to be familiar with MS Office and have a working knowledge of MS Excel.
Skills and Personal Attributes:
- Resilient and enthusiastic (job requires continuous activity)
- Ability to resolve problems, communicate clearly & have good interpersonal skills. Communication with drivers and customers is the crux of the job
- Will be part of a diverse team so the ability to get on with a wide range of individuals is a key requisite
- Willing to work shifts and extended hours- which include nightshift, weekends. public holidays etc.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!