Imperial: Senior Support Engineer




Job Title: Senior Support Engineer
Branch/Department: Integrated Services
Company: Resolve
Job Type Classification: Permanent
Location - Town / City: Samrand
Location - Province/Area: Gauteng

Position Overview: We are looking for an experienced IT support engineer to join a dynamic team on site at one of our clients. The position requires experience in desktop and functional support, as well as transact SQL experience.

The ideal candidate will be delivery-focused, have excellent interpersonal and communication skills, be self-driven and be able to function as a key part of a team. The ability to work shifts is a must.

Specific Role Responsibilities:
This position is responsible for managing the maintenance of IT end users, applications, server administration, SQL DB and telecommunication services for all of the company's users, thereby ensuring that that all personnel have access to the same level of service and enabling the company to function more effectively.

Qualifications and Experience:

Experience:

- 8+ years’ work experience
- 5+ years IT support experience
- 1+ year SQL database experience (particularly query writing)

Qualifications:
- IT National Diploma (or equivalent)
- ITIL Foundation

Skills and Personal Attributes:

Skills:

- Intermediate to advanced MS Office skills
- Excellent spoken, written and read English
- ITIL experience (advantageous)

Personal Attributes:

- Delivery and deadline focused
- Team player
- Has the ability to coach others
- Self-driven
- Good interpersonal skills
- Works well under pressure
- Has an eye for continuous improvement
- Understands the importance of knowledge management

Click here to apply







Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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