Job Title: Service Technician - Imperial Toyota
Branch/Department: Service Department
Company: Imperial Toyota
Job Type Classification: Permanent
Location - Town / City: Various Dealerships
Location - Province/Area: Gauteng
Position Overview: To ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner.
1. WORK IN PROGRESS:
- Repair / service vehicles according to instructions in job cards and in terms of manufacturer's specifications.
- Service and Maintain the following:
* Assemble, dismantle, fit, inspect, install, remove and repair mechanical systems, components or sub-components.
* Inspect, replace and top-up vehicle system fluids.
- Report to Control any additional work required on the vehicle.
- Report to Control if vehicle will not be ready on time.
- Obtain authorization before ordering parts, outwork, etc from Service Advisor and Forman.
- Ensure that the daily time ticket and the full story is entered in the job card.
- Delegate work to helpers/RSAs and check it.
- Interpret and implement technical service instruction data.
2. CUSTOMER SATISFACTION:
- Take good care of customer's car and contents.
- Ensure that seats covers and floor mats are in the customer vehicles that have been worked on.
- Attend to and go out on breakdowns if required.
4. TRAINING AND DEVELOPMENT:
- Train on-the-job and control Apprentices.
- Ensure up-to-date knowledge of products.
- Attend manufacturer sponsored courses.
5. HOUSEKEEPING AND SAFETY:
- Keep work area clean and tidy.
- Keep all Company tools and plant clean and in good order.
- Use protective covers on vehicles.
- Attend safety meetings.
- Keep own overalls clean and tidy.
- Sign out and in special tools and materials and ensure that they are used correctly.
- Assist with the reception and delivery of goods.
- Perform any other duty which may be required from time to time.
Qualifications and Experience:
- N6 trade certificate or motor mechanic trade papers or must be qualified on the CBMT level system.
- Driver's license.
- Experience - One year.
Skills and Personal Attributes:
- Mechanical insight.
- Diagnostic skills will be an advantage.
- Technical ability.
- Problem solving.
- Mental alertness.
- Team player.
- Information search.
- Interpersonal competence.
- Customer management.
- Communication skills.
- Decision making and action orientated.
- Good Fix right first time track record.
- Toyota product training.
- Accurate job card presentation.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!