Imperial: Support Engineer




Job Title: Support Engineer
Branch/Department: Integrated Services
Company: Resolve
Job Type Classification: Permanent
Location - Town / City: Samrand
Location - Province/Area: Gauteng

Position Overview: Market leader in Technology (development & integration) offers an exciting opportunity for a development environment support engineer to join the team. This is an ideal position for a part-time technology student.
Candidates will have at least a 2 years relevant work experience with exposure/experience in the following:
- Network configuration and maintenance
- Hardware/systems configuration and maintenance
- Virtualization technologies
- Implementation and configuration of development tools like TFS, SourceSafe, SVN, etc.
- Software deployment
- Identity and access management through groups and permissions
- Experience in using various communication protocols and relevant client technologies
- IT environment troubleshooting

Specific Role Responsibilities:
- Network configuration and maintenance
- Hardware/systems configuration and maintenance
- Virtualization technologies
- Implementation and configuration of development tools like TFS, SourceSafe, SVN, etc.
- Software deployment
- Identity and access management through groups and permissions
- Experience in using various communication protocols and relevant client technologies
- IT environment troubleshooting

Qualifications and Experience:
Qualifications:
- Relevant tertiary qualification will be advantageous
- A+
- N+
- Virtualization technology certifications (advantageous)
- Hardware/server certifications (like MCSE)
- Any formal education around commodity technologies in the software development space

Experience:

The candidate should have experience/exposure to:
- Network support and maintenance
- Hardware/systems support and maintenance
- Software deployment
- Implementation and configuration of development tools

Skills and Personal Attributes:

- Systems monitoring
- Capacity management
- Network monitoring
- Hardware/systems configuration and maintenance
- Networks configuration and maintenance on various network technologies
- IT environment troubleshooting

Click here to apply







Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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