Imperial: Team Leader

Job Title: Team Leader
Branch/Department: Operations
Company: Regent Insurance
Job Type Classification: Permanent
Location - Town / City: Edenvale
Location - Province/Area: Gauteng

Position Overview:

Specific Role Responsibilities:
- Achieve KPIs and maintain SLA’s
- Ensure accurate and timely submission of billing files/schedules
- People management – manage the team within the Premium Admin area including performance management
- Manage the credit control function and billings function
- Prepare and ensure all billing files are processed timely according to frequency/schedule
- Compile meaningful reports of team performance and trend analysis at agreed frequency – age analysis, debtor reports, credit balance, premium escalations, lapse, ntu and cancellation per collection method
- Reconciliation of billing files against premium received –ensure no variance
- Follow up on debtors – 3rd party relationship; review current debtor process – letters and sms
- Manage the unallocated cash process and maintain no transactions over 30 days
- Develop in-depth understanding of value chain within the company and each interaction with our clients/payrolls
- Identify and suggest best practices and challenge status quo – process and reporting
- Consult with sales business units and other key role players that influence collection of premiums
- Monitor and resolve issues identified within service level agreements – client complaints, 3rd party
- Inform management on client feedback relating to the product, client concern – service or other
- Analyse performance of team and collection per product
- Ensure that the team adheres to the code of conduct and subscribes to the company’s disciplinary code of conduct
- Identify training needs of the team - coaching
- Adopt the PLOC principle – Planning, Leading, Organising and Control

Qualifications and Experience:
Education Requirements:
- Matric
- NQF level 6 qualification or higher – risk management qualification advantageous
- Regulatory Examination (RE1)
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Experience Requirements:
- Five (5) years’ experience within credit control/billings environment
- Experience within the financial services industry - Life Insurance
- Knowledge of ASISA code of conduct, Long Term Insurance Act
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Skills and Personal Attributes:

- Strong knowledge of Debit order - Naedo and Stop Orders – Salary deductions
- People management
- Negotiation
- Leadership skills
- Data and process analysis
- Report writing
- Relationship management
- Planning and organising
- Analytical (strategic) thinking
- Communication skills (verbal and written)

Click here to apply

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
Bookmark the permalink.