Job Title: Telesales Consultant
Company: Regent Insurance
Job Type Classification: Permanent
Location - Town / City: Edenvale
Location - Province/Area: Gauteng
Position Overview: Regent Insurance Company is seeking Telesales Agents to work as Insurance Advisors in the Contact Centre.
Specific Role Responsibilities:
- Sell short term insurance products, using sales skills, where solid insurance, technical and product knowledge is required, with people outside of the Organisation, representing the Organisation to customers, brokers and other external sources.
- Achievement of daily, weekly and monthly sales targets and company performance standards.
- Establish and maintain key stakeholder relationships.
- Maintain and update records of business sold and adhere to company specified administration procedures and policies.
- Adhere to all compliance and legislative requirements as stipulated, documented and requested by organisational management and relevant legislation.
Qualifications and Experience:
- Grade 12/FETC certificate/NQF Level 4 equivalent skills programme of which 1 must be Mathematics or Maths Literacy or Accounting.
- Clear Credit background.
- Clear Criminal Check.
- Computer Software Operations Experience and Windows literacy.
Skills and Personal Attributes:
- Professional telephone etiquette.
- Good influencing and negotiation skills.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!