Local Office Manager x2

Reference number: See advert

SALARY: R337 998 to R398 139 per annum (Level 10). In addition, a range of competitive benefits are offered.

CENTRE: Eastern Cape: Local Office: Mount Fletcher (1 Post) REF NO: HRMC 45 / 14 / 5a Equity Requirements: Coloured, Indian, White Male / Female candidates are encouraged to apply

Mpumalanga: Local Office: Eersterhoek (1 Post) REF NO: HRMC 45 / 14 / 5b Equity Requirements: Coloured, Indian, White Male / Female candidates are encouraged to apply

REQUIREMENTS: A 3 year Diploma / Degree or an equivalent NQF level 6 qualification with 2-3 years’ experience and / or a Grade 12 Certificate with 6 years’ experience in a Customer Service environment, of which 3 years’ must be at management level

- A post graduate qualification will be an advantage

- Knowledge of Workflow planning and capacity planning

- Must be computer literate

- Knowledge of Civic Services Regulations, Immigration Act, Refugee Act and Occupation Health and Safety Act

- Knowledge and understanding of the Public Service prescripts and the South African Constitution

- Experience in resource management as well as understanding of Human Resources legislations and prescripts

- Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations

- A valid driver’s licence and willingness to travel are essential.

DUTIES: The successful candidate will be responsible for, amongst others, the following specific tasks:

- Manage effective operations within a District Office

- Develop and maintain an operational plan complemented by action plans for service delivery in the Office

- Provide inputs and advice on policy development and ensure the effective implementation thereof

- Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services

- Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates

- Ensure the effective and uniform implementation of Standard Operating Procedures

- Inform the Regional Manager about work progress, problems and corrective measures applied

- Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations

- Provide inputs into the IS infrastructure planning and management and ensure effective implementation

- Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls

- Establish and manage relationships with all relevant stakeholders to support service delivery in the office

- Attend to and ensure resolution of enquiries and / or complaints.

ENQUIRIES: Eastern Cape: Mr L Jama, Tel No: (043) 604 6406

Mpumalanga: Ms N Dlangisa, Tel No: (013) 753 9522

APPLICATIONS: Quoting the relevant reference number, direct applications to Head Office: The Director General: Department of Home Affairs, Postal Address: Private Bag X114, Pretoria, 0001, Physical Address: 232 Cnr Johannes Ramokhoase (Proes) and Thabo Sehume (Andries) Street, Pretoria, 0002

The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of positions. Candidates whose appointment / transfer / promotion will further the objective of representivity will receive preference.

CLOSING DATE: 23 June 2014

NOTE: Applications must be sent in time to the correct address as indicated at the bottom of each position, to reach the address on or before the closing date. Applications send to a wrong address and / or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application. Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver’s licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful.

Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), are encouraged to apply.

Click here to download a Z83 Application Form.

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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