Reference number: Q9/2014/29
SALARY: R148 584 per annum
CENTRE: National Office Pretoria
REQUIREMENTS: The ideal candidate must have a Matric Certificate coupled with a relevant experience in ICT Helpdesk or Support environment. Technical experience in Microsoft Office, Windows XP and Windows 7, email clients, web browsers, and other desktop peripherals. Certificates in A+, N+, ITIL Foundation, etc will serve as an added advantage. A driver’s license is prerequisite.
DUTIES: Incidents, problems, and changes call logging on the helpdesk system. Provide first level help desk support for end users, solving problems wherever possible and liaising with 2nd & 3rd level support when needed. Resolve connectivity issues and ensure connectivity is maintained for all users on the IPID network. Setup and configure PC’s to the network. Troubleshoot hardware and software errors. Install application programs requested by users. Liaise with service providers when lines are down or slow response on the IPID WAN. Coordinating of maintenance and repairs of equipment as well as giving periodic feedback. Develop training manuals and procedures as well as train users in the proper use of hardware and software. Liaise with staff, users, and management to establish requirements for new systems or modifications.
ENQUIRIES: Ms K Netshikulwe @ (012) 399 0189
FOR ATTENTION: MS K Netshikulwe
The Independent Police Investigative Directorate’s (IPID) intention is to promote representatively in terms of race, gender and disability within the Department through the filling of posts. Candidates, whose appointment / promotion / transfer will promote the achievement of gender equity within the IPID, will receive preference.
APPLICATIONS: Independent Police Investigative Directorate, Private Bag X 941, Pretoria, 0001 or, hand delivers to City Forum Building, 114 Madiba Street, Pretoria Central
CLOSING DATE: 20 June 2014
NOTE: Applications should be submitted on a Z83 obtained from any Public Service Department accompanied by a comprehensive CV, certified copies of Qualifications and ID. If you have not been contacted within 3 months after the closing date of this advertisement, please accept that your application was unsuccessful, as communication will be made with short listed candidates only.
The successful candidate will have to undergo security vetting. His / her character should be beyond reproach. The appointment is subject to security clearance, verification of qualifications and competency assessment. The Independent Police Investigative Directorate reserves the right not to make an appointment. His / her character should be beyond reproach. Faxed and late applications will not be considered.
Click here to download a Z83 Application Form.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!