Civic Services Supervisor

Reference number: HRMC 41/14/5

SALARY: R227 802 to R268 338 per annum (Level 8). In addition a range of competitive benefits are offered.

CENTRE: Mpumalanga: Medium Office: Delmas. Equity Requirements: Coloured, Indian and White Male / Female candidates and People with Disabilities are encouraged to apply

REQUIREMENTS: A relevant 3 year Diploma / Degree in a related field or an equivalent NQF level 6 qualification with 1 years’ experience in a Customer Service environment and / or a Grade 12 Certificate with 3 years’ experience in a Customer Service environment - A post-graduate qualification will serve as an added advantage - Experience in a Public Administration or Sales Office environment with proven experience in managing a small team is essential - Knowledge of the Immigration Act , Refugee Act as well as the Public Service Act and Regulations - Awareness of the rights within the South African Constitution - Understanding of the Departmental legislation and Human Resources policies and prescripts - Leading and supervising skills - Communication skills - Computer literacy and willingness to work extended hours, including weekends and / or holidays are essential - A valid driver’s license will be an added advantage• Preference will be given to candidates from the local area where the post is located.

DUTIES: The successful candidate will be responsible for, amongst others, the following specific tasks: - Monitor service delivery in accordance with internal service level standards and targets and client demands - Monitor service delivery bottlenecks, trends and errors and take corrective action - Ensure processes are executed according to Standard Operating Procedures - Produce quality reports regarding turnaround times, documents processed and error rates - Implement quality assurance measures to ensure quality of service delivery - Manage records / documentation according to DHA requirements - Deal with non-standard requests and issues from staff in the execution of their duties - Allocate work to staff members and monitor their progress against daily targets or goals - Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics - Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors - Render services in mobile units where required - Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management) - Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the unit - Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements - Report all risks including e.g. overpayment, etc. according to required format to the Superior.

ENQUIRIES: Mpumalanga: Ms N Dlangisa, Tel No: (013) 753 9522

APPLICATIONS: Quoting the relevant reference number, direct applications to: Mpumalanga Province: Postal Address: Private Bag x11264, Nelspruit, 1200 Physical Address: 2nd Floor corner Hershall and Bramder, 1200

The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of positions. Candidates whose appointment / transfer / promotion will further the objective of representivity will receive preference.

Are you looking for an exciting and challenging career in a rapidly changing organisation? The Department of Home Affairs has embarked on an extensive turnaround programme, aimed at developing a culture of responsiveness and improved service delivery. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a world-class service. If you have what it takes to serve the needs of South Africa’s citizens, residents and visitors – and your credentials meet the requirements of any of the following positions - then respond before the closing date. Join our leadership team in transforming our vision into a reality.

APPLICATIONS: Applications must be sent in time to the correct address as indicated at the bottom of each position, to reach the address on or before the closing date. Applications send to a wrong address and / or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application.

CLOSING DATE: 30 May 2014

NOTE: Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver’s licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), are encouraged to apply.

Click here to download a Z83 Application Form.

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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