Job Title: Service Advisors - Imperial Toyota
Branch/Department: Service Department
Company: Imperial Toyota
Job Type Classification: Permanent
Location - Town / City: Various Dealerships
Location - Province/Area: Gauteng
Position Overview: POSITION OVERVIEW:
To control and coordinate a team of personnel within a workshop, maintain good customer relations & maximize sales.
Specific Role Responsibilities:
SPECIFIC ROLE RESPONSIBILITIES:
1. ASSET CONTROL:
- Ensure workshop opening and closing daily and timeously.
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe.
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
- Ensure that the yard is locked at the end of business.
2. WORK IN PROGRESS:
- Ensure job cards are signed off by Technicians and Service Advisors.
- Assist and advise Technicians on quotes in a timeous manner.
- Assist Controller.
- Assist Foreman.
- Assist Manager.
- Follow up on parts ordered to workshop.
3. CUSTOMER SATISFACTION:
- Book in vehicles.
- Assist Reception.
- Ensure that all vehicles with specific complaints are test driven with either a Forman or a Qualify Controller before the client leaves the dealership.
- Ensure that all vehicles are test driven.
- Record and report comebacks.
- Ensure parts are ordered according to the parts ordering system.
- Sell accessories and additional work.
- Prepare quotations to be authorized.
- Follow-up on sales not made.
5. HOUSEKEEPING AND SAFETY:
- Ensure that the workshop area is kept clean at all times.
- Ensure that Technicians are properly attired as per Toyota standards.
- Ensure the promotion and adherence to safety standards.
- Ensure the proper tools are used for the required job.
- Perform any reasonable duties from time to time.
Qualifications and Experience:
QUALIFICATIONS AND EXPERIENCE:
- Grade 12 or equivalent.
- Relevant degree or diploma preferred.
- Service Advisor experience – minimum two years required.
- Customer focus: Respond and deal effectively with customers.
- Team work: Must be able to work as part of a team. Must be able to work reliably and responsibly with internal and external colleagues.
- Must be Computer literate (MS Office, e-toyota).
- Analysis and logic; systematic and orderly planning; attention to detail.
- Experience and relevant knowledge in effective supplier control.
Skills and Personal Attributes:
SKILLS AND PERSONAL ATTRIBUTES:
- Customer Orientation.
- Communication Skills.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!