IT Specialist (Network and Telephony)

Reference number: 03835

Directorate: Office of the Chief Information Officer

SALARY: R252 144 per annum (plus benefits)

CENTRE: Johannesburg

REQUIREMENTS: Matric and a recognised 3 year National Diploma in ICT or Bachelor’s Degree in ICT (Computer Science or Informatics) with 3 -5 years’ experience directly related to the duties and responsibilities specified. Telecommunication and Network Certificate is an advantage. Knowledge And Skills: Expert knowledge of PBX systems, operation, building cabling, voice network and telecommunication environment including TELEKOM service. PBX software knowledge e.g. Alcatel, Ericson BP 250 PBX software knowledge. LAN buffer modern setup and operation. General knowledge of LAN and WAN operation. PC literate including knowledge of Microsoft software packages. In depth knowledge of raw PBX data to enable correct setup of TMS call data processing knowledge of some programming language including open source to be able to comment on the Telephone Management System program. IT policies and procedures development. Understanding of different it processes. Good problem solving abilities, Good Project Management skills and sound customer relationship management skills.

DUTIES: Perform fault finding whereby telephone instruments are swapped. Perform fault repairs on MDF and panels. Provide new extension if port is available. Provide long extension cords. Repairs the following: faulty extensions (instruments not included): long cords switchboards, assist with tie cable repairs from hub to PBX, fault on MDF (cross connection and crone blocks); move and change existing extension on same premises; and maintain the HUB cabinet. Programming of: PBX system, facilities, switchboard, extensions, Wire, MDF, DP and patch panels (client responsible for materials). Set up video conference (point to point and duel view). Test UPS systems (quarterly). Move dormant telecommunication equipment between the various Departmental sites. Carry out extension moves and changes; patching; manage third party vendors; repair tie cabling; fault finding on the structured cabling ; and reporting monthly to infrastructure Manager. Research industry standards; provide advice on general problem, PBX, video conference, least cost routing). Provide a set of high-level management reports per site, detailing: number of PBX moves and changes, number of new extensions activated; number of voice mail activations; number of facility changes, problems and solutions; and fault reporting. Application of the principles, policies and procedures that enable an enterprise to meet applicable information security laws, regulations, standards and policies to satisfy statutory requirements, perform industry –wide best practices, and achieve information security program goals.

ENQUIRIES: Ms Nkhensani Manganyi Tel No: (011) 6893701

APPLICATIONS: All applications must be done online apply at

CLOSING DATE: 30 May 2014

NOTE: Applications must be submitted on form z83, obtainable from any Public Service Department. The Completed and signed form should be accompanied by a recently updated CV as well as certified copies of all qualification / s and ID document( no copies of certified copies allowed, certification should not be more than six months old). Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within three (3) months after the closing date please accept that your application was unsuccessful.

Click here to download a Z83 Application Form.

Questions after the interview:

At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.

Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:

- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?

These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.

If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:

- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?

If the position is more senior then you can prepare question around the following themes:

- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;

The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!
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