Reference number: HRMC 41/14/6
SALARY: R183 438 to R216 084 per annum (Level 7). In addition, a range of competitive
benefits are offered.
CENTRE: KwaZulu-Natal: Medium Office: Vryheid. Equity Requirements: Coloured, Indian and White Male / Female candidates are encouraged to apply.
REQUIREMENTS: A Grade 12 Certificate with relevant experience - A Post matric qualification will be an added advantage - Ability to work in a mobile working environment - Knowledge of DHA front office systems - Proven client focus and orientation experience - Supervisory experience - Sound interpersonal skills - Honesty and integrity - Basic computer literacy and numeracy - Good written and verbal communication skills - A valid code 10 (C) driver’s license - A Public Drivers Permit (PDP) as well as willingness to travel extensively for consecutive days is required - Willingness to work extended hours including overtime, weekends, public holidays and shifts may be required - Appointed candidates will be exposed to environmental factors (rain, sun, cold etc.) - Preference will be given to candidates from the local area where the post is located.
DUTIES: The successful candidates will be responsible for amongst others, the following specific tasks: - Facilitate the provision of client services to service points - Operate the assigned mobile unit in a safe and courteous manner - Drive the Mobile Office to the required service point and ensure that it’s set up at the required location at the scheduled time - Effectively operate the assigned mobile office and the specialised equipment in the back office safely and courteously - Assist clients to embark and disembark (i.e. disabled clients) the mobile office where required - Assist in managing the queues - Provide clients with assistance in terms of where to go and necessary steps to follow - Provide highest level of prompt and friendly client service - Ensure the assigned vehicle is clean inside and outside - Maintain accurate and up-to-date scheduled trip sheets - Ensure that there are no interruption in services - Coordinate and liaise with the Schedule and Logistics Manager to ensure that minor and major vehicle maintenance is carried out as scheduled and to limit impact on service delivery - Perform daily-trip and post-trip vehicle inspections and ensure that the mobile unit is in a safe condition at all times - Report incidents and accidents timeously and compile vehicle condition reports and other records requested by management - Assist with any duties required by management in the quest for client service excellence - Adhere to the disciplinary code, code of conduct and all operational manuals provided by DHA - Resolve problems or complaints according to guidelines established by the management - Deal with non-standard requests and issues from staff in the execution of their duties - Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics - Perform overall supervisory functions of the unit.
ENQUIRIES: KwaZulu-Natal: Mr Q Luthuli (033) 845 5000
APPLICATIONS: Quoting the relevant reference number, direct applications to: KwaZulu-Natal Province: Postal Address: PO BOX 09, Scottsville 3209 Physical Address: 181 Church Street, Pietermaritzburg 3200
The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of positions. Candidates whose appointment / transfer / promotion will further the objective of representivity will receive preference.
Are you looking for an exciting and challenging career in a rapidly changing organisation? The Department of Home Affairs has embarked on an extensive turnaround programme, aimed at developing a culture of responsiveness and improved service delivery. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a world-class service. If you have what it takes to serve the needs of South Africa’s citizens, residents and visitors – and your credentials meet the requirements of any of the following positions - then respond before the closing date. Join our leadership team in transforming our vision into a reality.
APPLICATIONS: Applications must be sent in time to the correct address as indicated at the bottom of each position, to reach the address on or before the closing date. Applications send to a wrong address and / or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application.
CLOSING DATE: 30 May 2014
NOTE: Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver’s licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), are encouraged to apply.
Click here to download a Z83 Application Form.
Questions after the interview:
At the end of an interview there is usually an opportunity where you can ask any questions you might have. This is a great opportunity to show the interviewer that you are interested in the position as well as the company. It is a good idea to prepare a few questions before the interview – this can be done while you are doing research on the company.
Your questions should show the interviewer that you are a good candidate for the position. Try and avoid questions that are based on your personal needs and preferences, for instance:
- How much leave will I get in a year?
- Will I be considered for promotion in my first year?
- When will I get an increase?
- What time can I leave in the afternoon?
These questions are inappropriate at this stage and will probably raise concerns on the side of the interviewer. Should you be the successful candidate then all these questions will be answered in your letter of appointment so don’t waste this opportunity by asking these basic questions.
If the position is an entry level job or very junior then you are welcome to ask questions in line with the position, for instance:
- Why did the previous person leave the position?
- What would the successful person be tasked to do in a typical day?
- How does this position fit into the department and / or company?
- Could you explain the company structure to me?
- Is there any further education assistance or support?
If the position is more senior then you can prepare question around the following themes:
- current issues that will face the successful candidate;
- inter-personal challenges in the department;
- any process, technology or people challenges that needs to be attended to urgently;
- key result areas that need urgent attention in the first few months;
The above information should get you started. Prepare a few questions so that you can show your worth. Good luck with your interview!